Refund Policy
This policy explains when you can get your money back for a purchase on eSomeni, on the website or in the eSomeni app. It forms part of our Terms and Conditions.
Digital books (eBooks)
Digital books are delivered to your library immediately, so purchases are generally non-refundable. We will refund you where:
the book cannot be opened or read because of a fault on eSomeni's side that we cannot fix within a reasonable time;
you were charged more than once for the same book;
the book is clearly not what was described on its page; or
a refund is required by law.
Free books cannot be refunded, and changing your mind after reading is not a reason for a refund.
How to request a refund
You can ask for a refund within 48 hours of purchase, as long as you have read less than 20% of the book and have not downloaded a printable copy:
On the website: go to Library → My Books and choose Request a refund under the book.
In the app: open the book's page and tap Request a refund.
By email: write to customercare@esomeni.com with the book title, the email address on your eSomeni account and your payment reference (for example the M-Pesa, card or PayPal transaction code).
After 48 hours, or once you have read 20% of the book, the Request a refund option closes. If you were charged more than once, we always refund the extra payment, however much you have read. Please contact us.
What happens next
Our customer care team reviews every request and replies by notification and email, usually within two (2) working days.
Approved refunds are paid back, where possible, to the original payment method (M-Pesa, card or PayPal). The time it takes to reach you depends on your payment provider.
When a refund is approved, the book is removed from your library on the website and in the app. You are welcome to buy it again later.
If we cannot approve your request, we will tell you why, and the book stays in your library.
Printable copies
If a book includes a printable PDF and you have already downloaded it, it cannot be refunded, except where you were charged more than once.
Sale and club prices
A refund is always for the amount you actually paid, including any sale or book club price.
For authors and affiliates
When a sale is refunded, the share earned from that sale is deducted from your eSomeni earnings balance. If it has already been paid out, it is deducted from your future earnings. You will receive a notification when this happens.
Physical books
eSomeni currently sells digital books only. If we offer printed books in future, delivery, returns and refund terms for them will be added here before they go on sale.
Contact
For any question about a payment or refund, email customercare@esomeni.com.